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LCS Client removed after Fix Pack 12 installation (Known Issue)
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Issue Liferay Connected Services Client is missing after applying DXP-12 Where is Liferay Connected Services Client.lpkg? Environment DXP 7.1 + DXP-12 (Fix Pack 12) Resolution At the time of writing July 11th 2019,...
Implicit connection cache issue
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Issue Looking into the thread dumps, few threads were getting stuck as below with OracleImplicitConnectionCache and running out of implicit connection cache issue tomcat-http--300 - priority:5 -...
I want to hide the password expiration warning message.
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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Server unable to start after upgrading to latest fixpack
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Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...
Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow
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Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...
Deployment of WAR files with many jar dependencies is very slow in DXP
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Issue If there is a war file which contains many jar dependencies in its WEB-INF/lib, deploying it to the osgi framework in DXP takes too much time - sometimes 20 minutes for a single WAR. Environment Liferay DXP...
DocumentException: Premature end of file
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Issue When deploying Spring MVC custom portlet, an exception is thrown "DocumentException: Error on line -1 of document: Premature end of the file. " Issue reproduced With 7.1 GA1 release as below when deployed the...
JDBC roll back error when generating LAR to export sites
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Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...
"App Manager is temporarily unavailable" error
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Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...
Unauthenticated user unable to view the Json web service.
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Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...
How to resolve when basic configuration portal properties are not read during startup
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Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.*  properties) do not take effect and...
Connecting to Multiple IdPs with SAML Plug-ins
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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it...
Spell check button does not appear on CKEditor toolbar
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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
What to check when Site Template changes are not propagating to sites
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Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...
Adding Portlet Configurations at Instance and System Level
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Issue How to rename the category and section. It should be excluding the substring "category."? How the configuration will be accessible under settings? Environment  Vanilla bundle DXP 7.1 SP2 pre-bundled with dxp-10...
Post installation of fix pack de-63, server failed to start with the error message "URI is not hierarchical"
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Issue After installing the fix pack de-63, server failed to start and showing the following error in the server console. ERROR [Framework Event Dispatcher: Equinox Container:...
Cluster Node name is missing from sessionID in Audit_AuditEvent table
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Issue In a cluster environment, after setting the cluster node name (jvmRoute or instance-id) on Application Server, the node name is not appended to the sessionID stored in Audit_AuditEvent table.  When checking the...
User 0 is not allowed to access - warning traces
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Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...
CSS changes are not reflecting
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Issue The CSS changes are not reflecting in the browser until and unless the caches are cleared. Environment Liferay 6.2 Resolution If the CSS changes are reflecting in the theme until the browser cache is not cleared....
How to know if your UDP Multicast communication is working
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Issue Communication is not working properly in the cluster even after setting all the configurations up in the portal instances.  Changes have not been replicated from one node to another.   Environment...
6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content
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Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...
ArrayIndexOutOfBoundsException while upgrading portal DB from Liferay DXP 7.0 to Liferay DXP 7.1
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Issue The below error is the known issue when upgrading the portal DB using upgrade client tool from Liferay DXP 7.0 to Liferay DXP 7.1 and the reference LPS for the same is "LPS-86026"....
How does the content sharing functionality from parent sites to child sites work? What type of content is supported?
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Issue What does sites.content.sharing.with.children.enabled do,  how does the content sharing functionality from parent sites to child sites work, and what type of content is shared from parent sites? Environment Liferay...
How to modify Terms and Conditions
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Issue How to modify "Terms and Conditions" which are displayed when a user logs in for the first time in the portal? Environment Liferay 7.0 Resolution Adding the custom Terms and Conditions involves the...
Setting up the Portal Instance Name (Website Name) in Liferay DXP 7.1
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Issue The website name is set by default as Liferay DXP. This name can be set to a new name by making changes in instance settings( Configuration-> Instance Settings -> Configuration -> Main Configuration ->...
How to check if an LPS or LPE fix is included in a Fix Pack
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Issue How do I check if a certain fix (exp. LPS-XXXXX) is included within a Fix Pack? How do I check if a certain fix (exp. LPE-XXXXX) is included within a Fix Pack? Environment Liferay DXP 7.2  Resolution Step1:...
Authorization and Javascript recovery from the backend
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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Knowledge base AssetCategory API
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Issue I want to automatically categorize knowledge base articles. I have built the functionality to download articles, assign categories, and save them back. What I am missing is the ability to get the existing...
Slow Performance or OutOfMemory errors due to StripFilter
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Issue The StripFilter in Liferay DXP removes blank lines from Javascript, CSS, and other files. While this can result in slightly faster load times for dial-up users, it can also result in a big...
Can I disable the System Check that is running on startup in my Development environment?
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Issue During Liferay's startup, the following message in the logs indicates that a system check is being run: INFO [main][SystemCheckOSGiCommands:111] Running "Declarative Service Soft Circular...
Setting Site Member Role Permissions
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Issue How can I change/edit permissions for a Site Member Role? Environment Liferay 7.0 Liferay 7.1 Resolution Permissions for the Site Member Role can be found at: Control Panel > Users > Roles > Site Roles Tab >...
Restricting/Disabling the Default Liferay DXP (Guest) Site access.
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Issue The '/web/guest' associated with the domain name will redirect to the default DXP site. Suppose there are two sites, site1 and site2 mapped to domains www.domain1.com and www.domain2.com                ...
Restart required after every Jar Deployment
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Issue When the jar is deployed, it is not reflected until and unless the server is restarted Environment Liferay DXP 7.0 Resolution Sometimes, the jar is deployed and is not reflecting on the portal until and unless...
Users with no email address should be able to log in and access the portal.
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Issue Users having no email address should be able to log in and access the portal. Environment Liferay DXP 7.0 Liferay Quarterly Releases  Resolution Creating a user with no email address. By setting the...
Cannot save localized prefix
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Issue After creating a custom prefix in language_XX.properties, the values can display in UI but cannot be saved. Environment Liferay DXP 7.1 Resolution Make sure there are no blank spaces between the comma delimited values....
Import and authenticate users from a particular group in Active Directory
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Issue Instead of importing and authenticating all users from Microsoft Active Directory (AD), I would like to only import and authenticate users from a particular group in AD. Environment Liferay DXP 7.3 Resolution In the...
Where is com.liferay.portal.cache.ehcache.impl.jar
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Issue Unable to find the com.liferay.portal.cache.ehcache.impl.jar for download Environment Liferay DXP 7.1 Resolution "com.liferay.portal.cache.ehcache.impl-version.jar" is located inside "/osgi/marketplace/Liferay...
Users Not Appearing in Control Panel After Upgrading Liferay Version
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Issue Users are not appearing in the Control Panel > Users > Users and Organizations section after upgrading to a newer Liferay version. Environment Liferay DXP 7.0, 7.1 Resolution 1. Remove...
When an image with a link to page field is published to live on remote staging, publication fails
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Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to...
Logs Rotation
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Issue If you want to rotate logs for every 12 hours in a day(2 log files to be created each day) Environment Liferay 6.2 Resolution The logs can be rotated for every 12 hours and it can be achieved through a very...
How to blacklist the Sign in Portlet
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Issue If SAML is configured/enabled in Liferay and Login portlet is removed from the page, a user can still see the Sign in Portlet and he/she can log into the portal without using SAML login mechanism by...
NullPointerException and blank page after redeploying JSP fragment module
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Issue We start with a state where we have a jsp fragment deployed and is working fine.  We then make a change to that module and do a hot deployment.  After that, the page on which the fragment is being used shows only the...
Several JGroups messages related to "Accept view MergeView" are appearing in a clustered node
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Issue Liferay's Cluster Link cache replication makes use of JGroups. There are instances when several JGroups messages related to "Accept view MergeView" are appearing while the cluster is running. Environment Liferay DXP...
Redirect URL is not allowed console error when viewing Blog Entries in Asset Publisher
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Issue When using the Assets Publisher to display Blog entries and using the Asset Link Behaviour "View in Context", you may get "Page Not Found" error when you click on the link for the displayed Blog. In the meantime, a...
Why are entries in my Liferay DXP bundle (such as Organization Types) duplicating every restart
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Issue In some situations there have been reports of OSGi entries within a Liferay DXP 7.1 bundle replicating every restart. At first there is one entry for a given configuration, then following a restart there...
Unable to Edit any options in Site settings of a Site.
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Issue Unable to Edit any options in Site settings. That is from: The home page, not able to edit and select the layout/theme. Also, from Control Panel-> Sites-> Select site-> Edit was not able to change the...
'Show in public/private pages menu in hierarchy' was not visible while configuring page
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Issue In Liferay DXP 7.1, the 'Show in public pages menu in hierarchy' option for Public page and for Private page is missing while configuring the page. Environment Liferay DXP 7.1 Resolution The observed...
Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy
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This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as...
Upgrading from Liferay DXP 7.0 to 7.1
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This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available...
How to Upgrade to Liferay DXP from Liferay 6.X
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This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning,...
LAR Import Fails with Error UT000020
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Issue Trying to import a LAR file (or any other file type) larger than 10MB fails with the following message on the logs: Unable to parse upload request: UT000020: Connection terminated as request was...
Liferay DXP 7.1 Upgrade Performance Benchmark
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The Liferay Support and Liferay Engineering tuned Liferay 6.2 EE databases for upgrade and tested upgrading them to Liferay DXP 7.1. Databases from several vendors were tested. This whitepaper describes the test...
Disabling the WebDAV URL from Portal through portal-ext.properties
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Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV...
Duplicate Logging in Upgrade to DXP 7.1
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Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...
Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils
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Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is...
Unable to deploy Apps because of an "Unable to write ..." error
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Issue Cannot deploy certain App/plugins because of an "Unable to write ..." error. Some symptoms of this are: The App just sits in the deploy folder. The following error is reported in the log repeatedly: 2019-04-02...
ORMException / StaleObjectStateException is reported
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Issue The following ORMException and StaleObjectStateException are reported in the log 2019-03-25 01:59:12.172 ERROR [http-nio-8080-exec-9][MainServlet:525] com.liferay.portal.kernel.exception.SystemException:...
Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?
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Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...
Update of the schedule of the invited user who specified "Reject".
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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to accept Terms & Conditions again
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Issue If you want the users to accept the Terms and Conditions one more time. Environment Liferay DXP 7.0 Resolution In Liferay OOTB (Out Of the Box) there is no feature available to enable the "terms and condition"...