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Liferay Sync Not Verifying Portal Version
legacy Troubleshooting
This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the...
Knowledge Article TroubleShooting Sample
Troubleshooting
Introduction Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only...
Using Zapier to Sync Object Data with Google Sheets
How To
Introduction You can use Liferay Objects with data integration tools to create automated tasks for syncing Object data with external services. These tasks are triggered using webhooks and can connect to...
test attachment
Troubleshooting
Changing the content to test how this is modified when editing an article's text during review., knowledgeArticleType: troubleshooting, legacy: false, name: test attachment, r_userToP2S3KnowledgeArticles_userId: 0, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...
Test Attachment
dsFDSAFDFGADFGDGGAF, description: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam venenatis ipsum in pharetra pellentesque. Curabitur sit amet efficitur diam. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; Duis cursus ornare metus...
Inconsistent Image/Document Loading after upgrading to DXP 7.4U80+ due to S3 connection timeout
legacy
Issue After upgrading to 7.4U80+ / Quarterly Releases, images and documents are not loading consistently, sometimes resulting in a 400 error. You may see the following error or a similar one in the...
Blueprints Display External Reference Codes (ERC)
legacy
Issue After updating Liferay, Blueprints configuration now displays External Reference Codes (ERC) next to the categories, sites and other elements.   Environment 2024.Q4+   Resolution This change was implemented in...
Backend Functionalities and SVG Icons Fail When Using a CDN
legacy
Issue After setting up a CDN for static resources, some backend functionalities, such as buttons and dynamic functionalities, stop working.  Browser console displays CORS errors when trying to access...
Documents and Media allows restricted file types in portal-ext.properties
legacy
Issue The customer tried to restrict the file types .exe and .cmd to be uploaded in Documents and Media but despite configuring dl.file.extensions and dl.file.extensions.strict.check properties in...
Is Liferay Affected by CVE-2025-29927?
legacy
Issue Is Liferay affected by vulnerability CVE-2025-29927?   Environment Liferay DXP Quarterly Releases   Resolution The vulnerability CVE-2025-29927 is related to Next.js, a technology not used by Liferay as a...
Does the use of tags cause an accessibility issue?
legacy
Issue We have verified that Liferay uses the <small> tag in the Type and Category facet search filters and we think that it could lead to an accessibility issue, violating the WCAG 1.3.1 Information &...
There is no Cookie Policy Utility Page visible after enabling the Analytics Cloud Cookie Control (LPD-10588) Feature Flag
legacy
Issue When the Analytics Cloud Cookie Control (LPD-10588) Feature Flag is enabled in Control Panel > Instance Settings > Feature Flags > Release, the corresponding Cookie Policy Utility Page is not shown in the...
Hotfix Currently not installed Won't be installed requires version 2025.q1
legacy
Issue Trying to install a hotfix on a 2025.q1 version got an error showing : Currently not installed; Won't be installed: requires version 2025.q1.0-lts Environment Liferay DXP 2025.Q1 Resolution...
javax.mail.Provider: com.sun.mail.imap.IMAPProvider not a subtype
legacy
Issue I am encountering the following error when attempting to send emails using Jakarta Mail (version 2.0.1) within my Liferay environment. javax.mail.Provider:com.sun.mail.imap.IMAPProvider not a subtype...
The XML Sitemap does not include Web Content URLs from the Asset Library or the Global Site
legacy
Issue The sitemap does not include any web content created in Asset Libraries or the Global site. Web contents having a Display Page template within the site are correctly included in the XML sitemap....
Web Content filtering and sorting based on Date and Time with API
legacy
Issue I'm using the Headless API endpoint /v1.0/content-structures/{contentStructureId}/structured-contents I want to filter or sort structured content by the date and time field. The results are incorrect and do not...
Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs
legacy
Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning:   2025-04-24 00:02:15.885 WARN...
Cannot start local server from Liferay Developer Studio versions 3.10.1 and 3.10.2
legacy
Issue With Liferay Developer Studio Version: 3.10.1 and 3.10.2, I imported a 7.4 workspace downloaded from git, and initialized the bundle. I then imported the project and the server, but when I try to start the...
Document friendly URLs automatically replaces dots and slashes with hyphens
legacy
Issue When manually adding a dot "." or slash "/" to a friendly URL to define a file extension (e.g., "example/test.jpg"), upon publishing, Liferay changes the dot to a hyphen, resulting in...
Order by Last Login Date not Arranging Users in the Correct Order
legacy
Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order.  Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags...
Web Content Display and Edited Fragments Disappear after Publishing
legacy
Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved.  Steps to...
Appending Query Parameters to Liferay's OIDC Redirect URL
legacy
Issue Is it possible to append query parameters to the end of the out-of-the-box redirect parameter provided by Liferay to the OIDC provider (https://[server.domain]/c/portal/login/openidconnect] Environment...
Adding proxy properties in the JVM causes images to no longer be visible on the site
legacy
Issue After adding the following properties to the environment variables LIFERAY_JVM_OPTS, images on the site are no longer visible. https.proxyHost= httpx.proxyPort   Environment Liferay DXP QR 2024.Q1.10   Resolution...
How to Remove Owner Role Permissions?
legacy
Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have...
Document's viewCount Not Updating when Viewing it in Documents and Media
legacy
Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...
How to Configure Global Error Pages in Liferay DXP
legacy
Issue How can I configure error pages (404, 403, 500) globally for all sites in Liferay DXP? Environment Liferay DXP 7.2+ Resolution While utility pages (including error pages like 404, 403, and 500) are configured at...
Embedding a Single Liferay Page in an iFrame
legacy
Issue I'd like to embed a form into other websites using an iframe so that guest users can fill and submit it. Content-Security Policy (CSP) configurations are instance-level, not page-specific. So, if I use the CSP...
File Upload Fails in Forms on Remote Live Site
legacy
Issue When uploading files using a form upload field on Remote Live site, files do not upload, and the following error message appears: "An unexpected error occurred while uploading your file." This only occurs in...
Hardcoded Text in Commerce Order Importer Not Translatable
legacy
Issue Allow hiding the non-required options from CSV template message. We have this csv_template.csv file and sometimes we need to edit its content to remove non-used fields, like requestedDeliveryDate that is...
Headless API for retrieving a specific collection of web content
legacy
Issue Is there any headless API for retrieving a specific collection of web content? Environment Liferay DXP 7.4 Liferay Quarterly releases Resolution Currently, there is no headless API available to retrieve a...
External Document Management Tool Integration Fails When a Vocabulary is Required
legacy
Issue I'm unable to create a new document in Google Drive or Office 365. After editing documents in Google Drive and navigating back to Liferay, the Liferay UI breaks. I currently have at least one Vocabulary...
I cannot add a parent page in Menu Display using the Pages Hierarchy
legacy
Issue I have an issue with the Menu Display Widget. When I try to select a parent menu in the configuration tab, the preview doesn’t change and after saving the configuration the Pages hierarchy is reset. Reproduction...
Radio Buttons in Forms cannot be navigated by keyboard
legacy
Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be...
User Redirected to Guest Site Login After Clicking Form Submission Link in Email Notification
legacy
Issue Clicking the form submission link in an email notification redirects a user to the login form on the Guest site instead of the site where the form was submitted. Navigate to Control Panel > System Settings >...
Brave log-correlation issue
legacy
Issue I am using brave (https://github.com/openzipkin/brave) to create a correlation across all logs events from Liferay, portlets and backends. After upgrading from Liferay 7.2 to 2024.Q3.12, which now internally uses...
"Lambda expressions are allowed only at source level 1.8 or above" warning occurs in the logs
legacy
Issue The following warning occurs in the logs while configuring the WebSphere application server with Liferay. WARN [WebContainer : 4][code_jsp:162] {code="500", msg="JSPG0049E: /html/common/themes/top_head.jsp...
Need to Retrieve articles by the Structure Key
legacy
Issue How to retrieve the web content articles by the structure key via the Headless API? Structure Key: Environment Liferay DXP Quarterly Release Resolution This functionality is currently a limitation of the...
Tomcat download error encountered when leveraging Liferay Developer Studio / IDE
legacy
Issue When leveraging Liferay Developer Studio / IDE to build Liferay 2025.Q1.3, my build fails with indications that Tomcat is not able to download Example error: Execution failed for task...
Custom CK Editor toolbar is registered but not displayed
legacy
Issue We followed this blog post to create a custom CKEditor 4 module in workspace. We can see that CKEDITOR.plugins.registered but, we are not able to see it on the CK Editor toolbar UI in Liferay 7.4...
Outdated ibm-cos-java-sdk in Liferay S3 Module on JDK 21
legacy
Issue The liferay-portal-s3 package relies on ibm-cos-sdk-core version 2.9.0, which hardcodes the KeyManagerFactory to 'SunX509', a value no longer recommended for use with Java 21. Environment 2024.Q4.7 Resolution...
Slow Performance When Searching for Non-Admin Users
legacy
Issue Searching for non-admin users causes performance issues that did not exist  prior to upgrading to 2024.q1. When non-admin users attempt to search, they receive a timeout error.  Performance issues in...
Make certain pages accessible to specific IPs only
legacy
Issue How to make certain pages to be accessible only via specific IPs. Environment Liferay DXP [all versions] Resolution In order to allow certain pages to be accessible via specific IPs, users can perform...
Special characters like apostrophe (') is displayed as its ASCII value in the account address field
legacy
Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...
Liferay.on("allPortletsReady") getting fired before all portlets are ready
legacy
Issue Liferay.on("allPortletsReady") getting fired before all portlets are ready Steps to reproduce: Start the server. Create a form with multiple text fields, single selection radio button set with multiple...
Enabling DKIM Email Signatures
legacy
Issue How to enable DKIM signatures for emails sent from Liferay. Environment Liferay DXP 7.4 Resolution DKIM signatures are configured on the mail server, not in Liferay DXP. Email security standards like...
Pagination Numbers Displayed in Hindi Numerals When Language is Switched to Hindi
legacy
Issue When switching the language from English to Hindi, the numeric values in the pagination control change to Hindi numerals. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3  Resolution This issue...
ClassCastException When Adding Web Content in Batch via Headless API
legacy
Issue When attempting to add web content in batch using the headless API endpoint /o/headless-delivery/v1.0/sites/{siteId}/structured-contents/batch, a ClassCastException occurs. The error resembles the...
Site-initializer using PATCH instead of PUT for object definition with API
legacy
Issue I am having issues updating our object definitions via site initializer synchronization. The issue was first observed with new fields not getting added to objects. When I do a manual object definition export/add...
After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup
legacy
Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...
Groovy scripts in Objects actions do not work in JBoss. System.out.println traces do not appear in the server logs.
legacy
Issue Objects actions using Groovy scripts to update web content after an entry is added or deleted in the object do not work as expected. This functionality works in Tomcat environments, but not in JBoss environments....
Theme Contributor Loads Multiple Times
legacy
Issue When deploying a Theme Contributor, it loads multiple times. The number of times varies depending on the website, page, and other factors. Environment Liferay DXP 7.0 and later Resolution Multiple calls to a...
Are Document Previews in Liferay Compatible with '.potx' File Extensions?
legacy
Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....
How can I search for all instances where a specific theme has been applied?
legacy
Issue I have applied a specific theme to certain pages and would like to update the theme to a new one. However, I am not sure which pages / layouts have my theme has been applied. When I remove my previous theme and...
The restClient object throws error in Freemarker templates on JBOSS EAP
legacy
Issue The "restClient" object throws an error in a Freemarker template within a Web Content Template, Application Display Template, a Fragment or any other kind. The error message displayed on the HTML...
"Column publishDate in table Layout already is datetime2(6)" Warning During Upgrade
legacy
Issue During the upgrade process from Liferay DXP 7.1 to a more recent version, the following warning message appears in the logs when using SQL Server: WARN [main][BaseSQLServerDatetimeUpgradeProcess:99] Column...
Upgrade to 2024.Q1.14 LTS on Oracle failed with "Invalid column name" error
legacy
Issue When upgrading to Liferay DXP 2024.Q1.14 LTS, the database upgrade process fails with the following error: ERROR - Failed upgrade process for module com.liferay.layout.page.template.service...
The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured
legacy
Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...
What hardware is supported to run Liferay?
legacy
Issue The Compatibility Matrix does not list any specific hardware to run Liferay. What is supported to run Liferay?   Environment DXP 7.3+ Quarterly Releases   Resolution Liferay's Compatibility Matrix focuses on...
SCIM Token Generation Fails with JavaScript Error in French Language
legacy
Issue When Liferay’s interface language is set to French, clicking the Generate button to create a SCIM access token results in a JavaScript error, preventing the token generation popup from opening. The following...
Content Structure Headless getSiteContentStructuresPage search does not consider Structure name or description
legacy
Issue The user is unable to search for a specific web content structure using either the structure name or description via the API endpoint: /o/headless-delivery/v1.0/sites/20117/content-structures?search=demo...