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How can I resolve "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" errors?
Legacy
Issue I am seeing the following error in my clustered environment: com.liferay.portal.kernel.messaging.MessageListenerException: java.lang.IllegalStateException: Unable to get portal cache manager...
Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP
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Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...
Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors
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Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...
Session timeout problems in Azure related environments
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Issue OIDC and SAML2 connections with Azure-related services can experience session timeout related problems where the session expires before its intended lifetime. Environment Liferay DXP 7.2 Liferay DXP...
Adding custom preferences to Spring MVC Portlet
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Issue We've create a new Spring MVC Portlet and we'd like to configure it with some custom portlet preference. How can we do it? Environment Liferay DXP Resolution Once you've created your Spring MVC Portlet you...
Failed upgrade process com.liferay.asset.display.page.internal.upgrade.v2_3_2.UpgradeAssetDisplayPageEntry
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Issue The following error is thrown while upgrading a DXP 7.3 instance:...
"Service "com.liferay.portal.kernel.cache.MultiVMPool" is unavailable" errors in the logs during startup
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Issue The following error can be seen in the logs multiple times during server startup ERROR [Start Level: Equinox Container: 30e307ea-2db2-001b-1b24-8fe7a9e210b3][ServiceProxyFactory:265] Service...
How to generate multiple Java Thread Dumps in Linux and Windows
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Issue In case of a throughput issue, the Liferay support service usually asks to take some java thread dumps from the Liferay server, in an interval of 1-2 seconds. Taking several thread dumps, allows you to detect if a...
Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack
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Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...
After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error
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Issue After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error. The trace is: ERROR [fileinstall-directory-watcher][ContextLoader:350] Context initialization failed...
Bidirectional Synchronization with Google Calendar
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Issue How to configure the Calendar widget to get Bidirectional Synchronization with Google Calendar? Environment Liferay DXP 7.0+ Resolution Bidirectional Synchronization with Google Calendar is not supported in...
Empty string is considered as null in the parameter map
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Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...
Unresolved requirements using a class from util-java in custom development
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Issue Trying to use a class from /util-java, such as com.liferay.util.Normalizer, in a custom development by adding to build.gradle the dependency compileOnly group: "com.liferay.portal", name:...
Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?
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Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...
Startup errors after installing DXP 7.3 Fix Pack 2
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Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...
Special Characters are Escaped in Salesforce Chat
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Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...
A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable
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Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN  [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...
Fetch forms through API in Liferay DXP 7.1 and above
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Issue I would like to fetch forms with the DDLRecordSetLocalServiceUtil.getRecordSets(groupId) API call, but it only returns DDL records and not any forms.  Environment DXP 7.1 - DXP 7.3 Resolution Since DXP...
Schedulers are not initialized as intended in a clustered environment
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Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost.  Environment Liferay DXP 7.3 Resolution The issue described above is...
How do I disable the Trial license within a Liferay DXP image?
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Issue My Liferay Docker Image is giving a warning message that the Activation Key needs to be updated: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Development license is expired We have noticed...
Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step
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Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours)  com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...
Obsolete CBC Ciphers (AES, ARIA, etc)
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Issue "Obsolete CBC Ciphers" warning message can appear during a security revision or in certain browsers. Environment Liferay DXP. Resolution The message points to a vulnerability related to the available cipher...
When adding long values to a JSON object using the Liferay API a String with double quotes is being returned
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Issue When generating a new JSON object using the Liferay API (JSONObjectImpl.java) and a new long value is added to it the returned value is a String with double quotes. In this case the user is calling...
Requires 3.0 opt-in when customizing Control Panel
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Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...
${processor.processMax()} error message with a blank page
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Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...
Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder
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Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...
"javax.crypto.BadPaddingException" warning in server console.
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Issue While startup below warnings can be observed in the server console: ERROR [tomcat-http--1][AutoLoginFilter:259] Current URL / generates exception: com.liferay.portal.kernel.exception.SystemException:...
Exported Page Template SAVES Custom Fragment Configurations / Imported Page Template IGNORES Custom Fragment Configurations
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Issue Steps to Reproduce: Create a custom fragment with any type of configuration. (I've tested with "dataType": "int" and "type": "text"). Alternatively you can import the attached zip that includes a custom fragment....
Unable to configure instances using portal-{WebID}.properties
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Issue Steps to Reproduce Add -Dcompany-id-properties=true to the JAVA_OPTS on $LIFERAY_HOME/tomcat/x.y.z-bin/setenv.sh; Add a file $LIFERAY_HOME/portal-test1.properties with the...
Response Status Code Inconsistency for Deactivated Site
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Issue My site is deactivated. Different status code responses are returned within the site when accessing: 1.) Pages (404) 2.) Documents (302) http responses are inconsistent for a deactivated site. Environment DXP...
User is required to change their password when they first log in
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Issue  User is required to change their password when they first log in Environment DXP 7.2+ Resolution Add the below properties in portal-ext. properties files: users.reminder.queries.custom.question.enabled=false...
Dependency manager sync timeout after waiting 60s
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Issue The following WARN can appear during the startup: WARN [http-nio-8080-exec-1][DependencyManagerSyncImpl:85] Dependency manager sync timeout after waiting 60s Environment Liferay DXP 7.2, 7.3 Resolution...
Upgrading to 7.3+ fails due to a table not complying with the requirements of an external plugin
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Issue The upgrade process to Liferay DXP 7.3+ failed with the following Caused by: Caused by: java.sql.SQLException: The table does not comply with the requirements by an external plugin. Environment Liferay DXP...
How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?
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Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...
Why does my Liferay instance rejoin a cluster that it was previously a part of?
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Issue My Liferay instance was once a part of a cluster. Now I've separated it from the cluster, but the cluster keeps detecting the instance and re-adding it. I use TCPPING for both of my environments, but I've...
Although I access DXP using https, CDN urls use http
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Issue If there is a load balancer in front of the DXP nodes responsible of the SSL offloading and the use of a CDN has been configured, when DXP is accessed using the https protocol, the content is downloaded from...
In a thread dump there are many blocked threads inside InitFilter class
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Issue When I analyze a thread dump there are multiple threads in BLOCKED status with stacktraces such as this: "http-nio-8080-exec-129" Id=325 BLOCKED on...
Changes made to LDAP connection settings do not go into effect
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Issue Despite making changes to LDAP connection settings through Control Panel > Instance Settings > LDAP > Connection, those changes don't go into effect, and the default settings are used when connecting to the LDAP...
Failed upgrade process for Analytics when upgrading to DXP 7.3
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Issue When upgrading to DXP 7.3, I'm encountering the following error in the upgrade process:  2021-05-12 04:16:12.918 ERROR [main][UpgradeStepRegistratorTracker:144] Failed upgrade process for module...
Where can I test Liferay APIs in Liferay DXP?
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Issue Where can I test Liferay APIs to confirm their behavior? Environment Liferay DXP 7.3 Resolution An API Explorer interface was made available in Liferay DXP 7.3 The API Explorer can be accessed at <ip...