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Should OSGi config files and the values in the System Settings application always be in sync?
legacy
Issue I have a module where I do not want to store sensitive data (eg. password) in the config file I would like to provide this value over the UI in System Settings Is it possible to use a "mixed" approach?...
Unable to capture page view data
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Issue My script is not working to capture page count metrics Unable to record page count data Only able to capture page views when I refresh the browser When navigating around site pages only the content gets...
Unable to restart bundles from GoGo Shell
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Issue When running update {Portlet ID} in the GoGo Shell, you get an error on the UI saying the request could not be completed. Environment Liferay DXP 7.2 Resolution This behavior is a known issue when trying to...
How-To Generate a HAR file for Liferay Support
legacy
HTTP Archive (HAR) files are a format used to track information between a user's browser and site.  It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks.  This is...
Amazon S3 - Report generation leads to multipart upload failed error
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Issue Cannot generate reports on Liferay 6.2 and Amazon S3 Hitting multipart upload error when creating CSV file Scenario - With an S3 bucket configured for use and a data-definition in place, we find that when...
Is there any way to retrieve the User account's creator
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Issue Is there any way or SQL statement to retrieve the User account's creator? Environment Liferay DXP 7.0 Resolution There have two ways to retrieve the User account's creator. The user account's creator can be...
Content Delivery Network (CDN) configuration "cdn.dynamic.resources.enabled=false" is not working
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Issue After setting cdn.dynamic.resources.enabled=false, Liferay is still accessing some CSS and JavaScript from the CDN URLs configured in cdn.host.http= and cdn.host.https= Environment Liferay...
HttpOnly flag in JSESSIONID cookie using JBOSS application server
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Issue JSESSIONID cookie does not contain the HttpOnly flag. Environment Liferay Portal 6.2 JBOSS Resolution You need to change it on your application server configuration, in the...
How to check the number of retained sessions
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Staging configuration is incorrect after fix pack update
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Issue We have staging enabled for a long time with only the Dynamic Data Lists portlet staged After updating to Fix Pack 61 or above, our staging configuration has changed and shows not only the Dynamic...
Implement many-to-many relationship with existing Liferay entities using the Service Builder
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Issue I would like to implement many-to-many relationship between my entity and an existing Liferay entity (for example the User table). Environment DXP 7.0+ Resolution Implementing relationships with the...
Is Adobe Flash Supported?
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Issue Is Adobe Flash Supported? There is no information about it in the Support Matrix. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution We have no official stance on Adobe Flash, it can be...
If I change the friendly URL of my site, do I need to modify the link?
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Unable to set a virtual host
legacy
Issue We can't add/update our domain to our site's or instance's virtual host We get the below error on the UI: Please enter a unique virtual host. Virtual hosts must be valid domain names. Environment...
How to configure the displayed time zones?
legacy
Issue It is widely documented that Liferay does not recommend changing the JVM time zone and that I should leave it as GMT. (See references under Additional Information). But me and my users are from different time...
AssetTagException when using special characters in tag names
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Issue AssetTagException is thrown when the article gets published, in case special characters are used in tag names. 2020-06-23 07:16:18.168 ERROR [http-nio-10.155.2.197-443-exec-4][PortletServlet:112]...
Is there a recommended heap size setting for Tomcat?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
There are more database connections than allowed by jdbc.default.maxPoolSize
legacy
Issue The maximum pool size of connections to the database is explicitly limited via the property jdbc.default.maxPoolSize. Nevertheless, the number of connections exceeds this maximum pool size. Environment...
Getting 400 error code while accessing adaptive media urls using public IP
legacy
Issue When accessing adaptive media URL's over public IP eg: http://Public_IP:8080/o/adaptive-media/image/35333/Thumbnail-300x300/url.png?t=1588749467134, the page gets redirected to the home page. While accessing...
Is it possible to hide expired calendar events that are being displayed in an Asset Publisher?
legacy
Issue Currently, an Asset Publisher configured to display Calendar Events will always show x number of events, even if the events already occurred in the past. Is it possible to hide these expired events? Environment...
Issues when working with resteasy-jaxrs dependency on Liferay DXP and Tomcat
legacy
Issue While integrating RESTeasy JAX RS dependency in Liferay DXP projects, customers may notice the below messages in the server logs: SEVERE [fileinstall-/home/liferay.com/7.0/osgi/war]...
ETAG response header is missing
legacy
Issue ETAG response header is missing on a page. Environment DXP 7.1 Resolution If a page contains at least one non-cacheable portlet, - such as Asset Publisher -, the ETAG response header is not added by design. The...
Can't disable propagation of changes because of modified display settings
legacy
Issue When trying to disable the propagation of changes from a site template to my site, the option is not shown, instead there's a message stating: You cannot enable the propagation of changes because...
Unicode special characters from a UTF-8 encoded OSGI config file are not properly read
legacy
Issue 1. add the osgi config file attached to the osgi/config directory 2. start the liferay server 3. go to system settings to the comments section Expected result: discussionEmailBody property has "Mit freundlichen...
Is there an Entity Relationship Diagram (ERD) for Liferay DXP?
legacy
Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The...
Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true
legacy
Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file...
How to view and construct an adaptive media URL for a document
legacy
Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this:...
JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder
legacy
Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack...
Multiple compatible overloaded variations were found with the same priority on Liferay Layout Templates deployment
legacy
Issue When deploying layout templates with Freemarker code e.g. like the below: <span>${languageUtil.get(locale, "read-more")}</span> <span>${sessionClicks.get(request, "test", "My Test")}</span> A stacktrace...
Unable to send email for new account created - handshake_failure error
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Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the...
Staging Publishing Takes a Long Time
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Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time....
Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2
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Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available....
Before opening a ticket related to VPN on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...
What collation can I use to set up Liferay with SQL Server?
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Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been...
Runtime error "Could not resolve module: _ Unresolved requirement: Import-Package com.liferay.portal.kernel.util; version="
legacy
Issue The below error is thrown at runtime while deploying the developed module. org.osgi.framework.BundleException: Could not resolve module: com.test.java.service [1103]_ Unresolved requirement: Import-Package:...
After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs
legacy
Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...
How can I change the email template of the Password Changed Notification?
legacy
Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...
Cache is not replicating properly across the nodes in the cluster environment
legacy
Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...
Title/Description truncated during upgrading to Liferay 7.1+
legacy
Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...
Unable to start up server due to configurations from Oracle database
legacy
Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...
GraphQL fails after update to Fix Pack 4 or Fix Pack 5
legacy
Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...
On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge
legacy
Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...
"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5
legacy
Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...
How to find the default CKeditor version in the Liferay instance
legacy
Issue How to find the default CKeditor version in the Liferay instance. Environment Liferay DXP 7.0 Liferay DXP 7.2 Resolution Steps to find the version of the CKeditor in the Liferay instance: In the portal, click...
Not able to download the logs of more than 10000 lines
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...
Missing translations are shown in English (US) rather than in the default language
legacy
Issue A Liferay instance is configured to work with a default language A and other languages B, C, etc. None of the configured languages (A, B, C, ...) are English (US). A non-default language (B, C, ...) lacks...
What configuration needs to be done to bypass the proxy in Liferay?
legacy
Issue What are the proxy configurations to be done at Liferay to bypass the proxy available in the network? Environment Liferay Portal 6.2 Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution The configurations...
How to update and deploy only a single service with Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to deploy updates for only one Liferay PaaS...
How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?
legacy
Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...
I cannot reinstall Marketplace applications in the App Manager
legacy
Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...
Upgrade the CKeditor version
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Issue Is there any option to update the Liferay's default CKeditor version? Environment Liferay DXP 7.0    Resolution For example, the default CKeditor version for the fix pack 90 is "4.11.3", and the version for the...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2
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Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version.          Environment Liferay 6.2 JBoss EAP 6.2  Resolution Prerequisite Download...
After soy modification, the components under Control Panel are not visible
legacy
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...
Groovy script to clear the stale data in the lock_ and backgroundtask tables
legacy
Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...
Fragment is not resolved after a clean server restart
legacy
Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
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Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....
Unable to configure the portal-{WebID}.properties for each instances
legacy
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....